If there is any question or problem about the produtcs, please contact us with emails. As soon as we receive your email, we would deal with it within 24 hours. We promise to our customers that we will deal with emails within 24 hours after receiving them. Some customers want to have a try of our products without payment, and they are also welcome by us to enjoy the great One Business Day Email Service. Come on to contact us with emails!

The following is our official support Email: support@topvideoconverter.com.

There are answers to some questions which could be useful to you. Therefore, you can have a look at these anwers before sending a email.

• 1. How long will the customer service give response to my questions?
  A: We will offer response to you in 24 hours, it is in normal situation. However, if there are weekends or holidays, we would delay for a short time. In fact, excepet special situations, we would reply to you in at once or in a few hours.
• 2. The free trial version of software is so charming, but how can I get it?
  A: It is very simple, for you just need to download the software and install it. In the process of performing the conversion, there would be a registration request come out. You should ignore it and click Later button, in this way, you will obtain the trial version.
• 3. What are the steps to purchase a product? And how long will I get the license code after purchasing?
  A: On our website, you should find the product you demand at first. Then, you could click the button of Buy Now, and finish the order by clear instructions. As soon as you finish the purchasing successfully, you could get the license code by Email. The above is related to normal conditions, but there are some factors which would cause fialure in receiving the license code. (The factors are stated below, please be careful of it.)
  Note: While you are filling the order form, please offer the valid Email address. Once you register on the website, you should remember the registration information you received for further use.
  
• 4. After purchasing, I did not receive the license code in several hours, why?
  A: There are some reasons may cause the problem:
  1. The setting of your Email might be that letter having license code have been put to Trash directly. You should look for the letter in Trash.
  2. Maybe your Email service provider refuses to accept unknown senders' Emails, so the license code is unable to be sent to you.
  3. While ordering the software, you might provided invalid Email address. Please check it.
  If you are in one of the last two situations, please contact our Sales Team at support@topvideoconverter.com to get help.
• 5. If I would start to use the software, is there need to wait for the CD?
  A: Of course, the answer is no. You can use the software as soon as you download it from our website. When you register the full version of the software, remember to use the registration information from the confirmation letter.
• 6. What are the steps to register my software?
  A: Firstly, you would receive the registration info by way of E-mail in one working day after buying the program effectively. Next, you need to download the program and operate this. After that, you are able to click on "Enter License Code... inch within Help menus or the menus called through the software program title. At last, you would finish registing by inputing your name and license code in the corresponding box.
  Note: Due to the permit code is letter-sensitive, make sure you COPY and PASTE the code. Never add any blank before or after it, or the registing would be failed.
• 7. Why the software showed "Registration info is invalid" when I input the license code you sent to me?
  A: There are some possible reasons for the failed registration.
  1. There is mistake in entering. Do not add any blank before or after the license code, but just copy and paste it. Therefore, the typo will not happen.
  2. While registing upgrade version, you should not use the license code only for the old version.
  3. The product you have ordered or downloaded was wrong, such as mix up DVD Ripper Standard and DVD Ripper Platinum. Please be careful of the name of the products.
  4. There are products in two lines of Windows and Mac, so you probably have mixed them up. The two things are totally different, so they require different license codes.
• 8. Can you send the license code for me if i lost it?
  A: Certainly, we could offer it. If you met the situation, please contact us at support@topvideoconverter.com, and enclose your order related information (like E-mail address, Order ID, name you used while buying, etc.). Therefore,we're able to discover your purchase within our data source in time with the information.
• 9. After purchasing your product, should I pay for upgrading in the future? And how to apply upgrade?
  A: Without payment, you could own software's normal update version. Perfectly, some of products could auto serch for the updates. Just click the button of "Check for updates" in Help menu, you could feel the function. For other products which do not own the function, you can get the update version from our website. However, for update edition, your own unique permit signal is legitimate. As a previous user, you can get a preferential price to upgrade the software by contacting us to get upgrade link.
  Note: Remember that the license code you purchased for the old version is invalid for the upgrade version.
• 10. Recently, I purchased a new computer, how can I move the software to it?
  A: At first, you should uninstall the software from your old computer. In your new computer, you can download the software you purchased and install it. Then, register the full version with the registration information you got before. You have to corresponding version if you switch from PC to Mac, or from Mac to PC. What is the reason? For Mac Version and Windows version are completely different products.
• 11. After re-installing the software, is there need to re-register it?
  A: Yes. You need to register the software again.
• 12. I am a person who like to protect my private information, so I think purchaing on website is not saft. Do you offer others ways to purchase the products?
  A: If you really dislike purchasing online, the platform of SWREG can be a wise choice. It provides Credit Card by Fax or Phone to pay for the product. As a matter of fact, there should not be any doubt about purchaisng online, for our payment platform is totally secure.
• 13.Do customers have the right for refunding?
  A: The answer is certainly yes. You would be refunded without any delay.